Privacy Policy

Privacy Policy

Last updated: 14 July 2026

Patara Dent respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, contact our clinic, request information about dental treatment or communicate with us before, during or after treatment.

1. Who We Are

The data controller responsible for this website is:

Registered business name: Batıdent Özel Ağız ve Diş Sağlığı Polikliniği
Healthcare facility name: Özel Pataradent Ağız ve Diş Sağlığı Polikliniği
Brand name: Patara Dent
Website: pataradent.com
Email: info@pataradent.com
Telephone and WhatsApp: +90 507 623 40 45
Address: Öğretmenevleri Mahallesi, 922. Sokak, No: 1, Daire: 11, Konyaaltı, Antalya, Türkiye

In this Privacy Policy, “Patara Dent”, “the clinic”, “we”, “us” and “our” refer to the clinic and data controller identified above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• The Patara Dent website
• Online consultation and contact forms
• Email communications
• Telephone calls
• WhatsApp
• Telegram
• Instagram and other social media platforms
• Appointment and treatment enquiries
• Communications before, during and after treatment

This policy primarily concerns website visitors, prospective patients, patients and people communicating with the clinic on behalf of a patient.

Patients who proceed with examination or treatment may also receive separate privacy notices, patient information documents, medical consent forms and clinical documentation.

3. Personal Data We May Collect

The personal data we collect depends on how you use our website and how you communicate with us.

3.1 Identity and Contact Information

We may collect:

• Your name and surname
• Email address
• Telephone number
• Country of residence
• Nationality, where relevant for treatment or travel arrangements
• Preferred language
• Preferred method of communication
• Contact details of a parent, guardian or authorised representative

3.2 Enquiry and Appointment Information

We may collect:

• The dental treatment you are interested in
• Your dental concerns and expectations
• Preferred appointment dates
• Expected travel dates
• Appointment requests
• Questions submitted to the clinic
• Information relating to previous communications
• Information required to plan a consultation or clinic visit

3.3 Health and Dental Information

When requesting a preliminary assessment, consultation or treatment, you may choose or be asked to provide health-related information, including:

• Dental symptoms or concerns
• Medical and dental history
• Existing medical conditions
• Current medication
• Allergies
• Previous dental procedures
• Photographs of your teeth or smile
• Panoramic radiographs
• CBCT images
• Dental scans
• Treatment reports
• Prescriptions
• Other relevant medical or dental records

Health and dental information is treated as sensitive personal data and is subject to additional safeguards.

You should provide only information that is relevant and reasonably necessary for your enquiry, assessment or treatment.

3.4 Communication Records

We may retain records of communications made through:

• Website forms
• Email
• WhatsApp
• Telegram
• Telephone
• Video consultation
• Instagram or other social media messaging services

These records may include the content of messages, documents, photographs, radiographs, appointment information and communication dates.

3.5 Treatment and Patient Records

Where you become a patient, we may collect and maintain:

• Examination findings
• Diagnoses
• Treatment plans
• Clinical notes
• Radiographs and scans
• Dental photographs
• Laboratory prescriptions
• Treatment progress records
• Consent forms
• Payment and invoice information
• Follow-up and aftercare records

These records are processed separately from general website analytics and are retained in accordance with applicable healthcare and legal requirements.

3.6 Technical and Website Usage Information

When you visit the website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location
• Language settings
• Pages visited
• Date and time of access
• Referral source
• Website interactions
• Cookie and consent preferences
• Website security and performance information

4. How We Collect Personal Data

We may collect personal data:

• Directly from you when you complete a form
• When you contact us by telephone, email or messaging service
• When you send photographs, radiographs or other records
• During an appointment, examination or treatment
• When an authorised person contacts us on your behalf
• Automatically through cookies and similar technologies
• Through website analytics, hosting and security systems
• From healthcare providers or laboratories involved in your treatment, where legally permitted
• From publicly available sources where appropriate and lawful

5. Why We Process Personal Data

We may process personal data for the following purposes:

• Responding to questions and treatment enquiries
• Providing general information about dental services
• Conducting a preliminary dental assessment
• Reviewing photographs, radiographs or dental records
• Determining whether an in-person consultation may be appropriate
• Arranging appointments and consultations
• Preparing an initial treatment proposal
• Planning dental treatment
• Coordinating a patient’s visit to Antalya
• Communicating before, during and after treatment
• Providing interpretation and patient coordination
• Providing treatment follow-up and aftercare support
• Maintaining medical and dental records
• Processing payments and issuing invoices
• Communicating with dental laboratories and other healthcare providers
• Operating, maintaining and securing the website
• Remembering language and privacy preferences
• Understanding how visitors use the website
• Measuring website performance
• Improving website content and usability
• Preventing fraud, misuse and security incidents
• Responding to legal claims or disputes
• Complying with healthcare, regulatory, tax, accounting and legal obligations

We will not use personal data for an incompatible purpose without providing further information and obtaining consent where legally required.

6. Legal Bases for Processing

The legal basis used depends on the type of personal data, the purpose of processing and the applicable law.

We may process personal data where:

• You have given consent
• You have given explicit consent where this is required for health or other sensitive personal data
• Processing is necessary to respond to your request before entering into a treatment or service relationship
• Processing is necessary to provide dental examination, diagnosis, treatment, care or aftercare
• Processing is necessary for the performance of a treatment or service relationship
• Processing is necessary to comply with a legal obligation
• Processing is necessary for the establishment, exercise or defence of legal rights
• Processing is necessary for our legitimate interests in operating, protecting and improving the clinic and website, provided that your fundamental rights and freedoms are not overridden
• Processing is otherwise authorised or required under applicable healthcare and data protection legislation

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal and does not prevent us from retaining information that must be kept for legal, healthcare or professional reasons.

7. Health Data and Preliminary Online Assessments

Health and dental information is treated as sensitive personal data.

Information you voluntarily provide may be reviewed by authorised dentists, healthcare professionals and clinic personnel for the purpose of:

• Responding to your enquiry
• Conducting a preliminary assessment
• Preparing an initial treatment proposal
• Planning an appointment or treatment
• Providing follow-up support

Where required by law, explicit consent will be requested separately before health-related information is collected or processed.

Any assessment based on photographs, radiographs, scans, written information or remote communication is preliminary.

A remote assessment does not replace:

• An in-person dental examination
• Clinical testing
• Diagnostic imaging where required
• Evaluation of your general health
• A final diagnosis
• A final treatment plan

The final treatment plan may change following an in-person clinical examination.

The website, email and messaging services must not be used for medical or dental emergencies. In an emergency, contact the appropriate local emergency or healthcare service.

8. Website Forms

Information submitted through a website form may be:

• Stored securely in the website database
• Sent to authorised clinic personnel by email
• Entered into the clinic’s patient communication or appointment systems
• Used to respond to your enquiry
• Retained as part of your communication or patient record

You should not send identity documents, unrelated medical records or unnecessary sensitive information unless specifically requested through an appropriate and secure method.

Submitting a general contact form does not automatically create a dentist-patient relationship.

9. WhatsApp, Telegram, Email and Social Media

You may choose to communicate with us through WhatsApp, Telegram, email, Instagram or another external platform.

When you use an external communication platform:

• The platform provider may process your data under its own privacy policy
• Information may be processed or stored outside Türkiye
• The platform may collect device, account and communication metadata
• The clinic does not control all processing performed independently by the platform provider

We recommend that you do not send unnecessary identification documents, financial information or unrelated health information through messaging platforms.

Where a more secure communication method is appropriate, we may ask you to provide information through another channel.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files or identifiers stored on or accessed through your device.

Cookies may be used for:

• Essential website operation
• Website security
• Session management
• Remembering language preferences
• Remembering privacy and cookie choices
• Measuring website performance
• Understanding how visitors use the website
• Loading external content or media
• Supporting advertising measurement where legally permitted

Essential Cookies

Essential cookies are required for functions such as website security, language selection and privacy preference management.

These cookies may operate without consent where they are strictly necessary for the website to function.

Analytics and External Media Cookies

Analytics, advertising or external media technologies may be used according to your consent choices where consent is required.

You can accept, reject or change your cookie preferences through the cookie settings provided on the website.

You may also control cookies through your browser settings. Blocking certain cookies may affect website functionality.

11. Google Analytics and Google Tag Manager

We may use Google Analytics 4 and Google Tag Manager to measure and understand website usage.

Depending on our configuration and your consent choices, these services may process information such as:

• Pages viewed
• Session and interaction information
• Device and browser information
• Approximate geographic information
• Referral source
• Language settings
• Website performance information
• Interactions with buttons, forms and website elements

Google Tag Manager is used to manage website tags and measurement technologies.

We do not intentionally send names, email addresses, telephone numbers, dental records, photographs, radiographs or other directly identifying patient information to Google Analytics.

Analytics technologies will be managed according to applicable cookie and consent requirements.

Google may process information through infrastructure located outside Türkiye. Google’s processing is also governed by its own privacy documentation and data protection terms.

Google Analytics uses technologies such as cookies to distinguish visits and produce website usage statistics, and Google provides controls for consent, retention and data collection.

12. YouTube Videos

Some pages may contain patient testimonial, clinic or informational videos hosted by YouTube.

Where click-to-play technology is used, the YouTube player is loaded only after you choose to activate the video.

When you activate or interact with a YouTube video, Google and YouTube may receive information such as:

• Your Internet Protocol address
• Device and browser information
• The page containing the video
• Your interaction with the player
• Information connected with your Google account if you are signed in

Where technically appropriate, we may use YouTube’s privacy-enhanced mode through the youtube-nocookie.com domain.

Privacy-enhanced mode reduces certain advertising personalisation uses, but activating or interacting with the video may still result in data processing by Google or YouTube.

13. Who We May Share Personal Data With

We may share personal data only where reasonably necessary, legally permitted and subject to appropriate safeguards.

Recipients may include:

• Patara Dent dentists
• Authorised clinic employees
• Patient coordinators
• Interpreters involved in your communication or treatment
• Dental assistants
• Dental laboratories
• Imaging centres
• Hospitals, physicians or other healthcare providers involved in your care
• Website hosting and maintenance providers
• Form and email service providers
• Information technology and cybersecurity providers
• Communication platform providers
• Analytics and website performance providers
• Payment and accounting service providers
• Insurers
• Lawyers, accountants, auditors and professional advisers
• Authorised health-tourism service providers
• Public authorities, courts, regulators or law enforcement bodies where disclosure is legally required

Access is limited according to professional responsibilities and the purpose for which the information is required.

We do not sell or rent personal data.

14. International Transfers

Some services used by the clinic or selected by you may process personal data outside Türkiye.

These services may include:

• Website hosting or technology providers
• Google Analytics
• Google Tag Manager
• YouTube
• WhatsApp
• Instagram
• Telegram
• Email and cloud service providers

Where personal data is transferred abroad, we will apply the conditions and safeguards required under applicable data protection legislation.

Depending on the circumstances, these may include:

• An adequacy decision
• Standard contractual clauses
• Binding corporate rules
• Written commitments or approved transfer mechanisms
• Contractual, technical and organisational safeguards
• A transfer necessary for a contract or pre-contractual request
• Explicit consent after information about possible risks has been provided
• Another lawful international transfer mechanism

International transfers under Turkish law are governed by the safeguards and exceptions contained in Article 9 of Law No. 6698. GDPR and UK GDPR also impose separate requirements where those regimes apply.

15. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Retention periods are determined by considering:

• The nature and sensitivity of the information
• The reason the information was collected
• Whether an enquiry results in treatment
• Whether an ongoing patient relationship exists
• The need to provide follow-up and aftercare
• Healthcare record retention obligations
• Tax and accounting requirements
• Regulatory and professional obligations
• Applicable limitation periods
• The need to establish, exercise or defend legal rights
• Security and fraud-prevention requirements

General enquiry information that does not result in treatment may be deleted or anonymised when it is no longer reasonably required.

Patient and clinical records may be retained for longer periods where required by healthcare legislation, professional responsibilities or the defence of legal rights.

When there is no continuing lawful reason to retain personal data, it will be deleted, destroyed or anonymised in accordance with applicable requirements.

16. Data Security

We use reasonable technical and organisational measures intended to protect personal data against:

• Unauthorised access
• Unlawful processing
• Accidental loss
• Alteration
• Unauthorised disclosure
• Misuse
• Destruction

Measures may include:

• Access controls
• Password protection
• Secure hosting
• Encrypted connections
• Restricted staff access
• Backup and recovery procedures
• Website security monitoring
• Confidentiality obligations
• Staff awareness and internal procedures

Access to patient and enquiry information is restricted to authorised persons who require the information for their duties.

Despite appropriate precautions, no website, email service, messaging platform or internet transmission method can be guaranteed to be completely secure.

17. Your Data Protection Rights

Depending on the law applicable to your personal data, you may have the right to:

• Learn whether your personal data is being processed
• Request information about the processing
• Access your personal data
• Learn the purposes for which your data is used
• Learn whether your data is being used in accordance with those purposes
• Learn the recipients to whom your data has been transferred
• Request correction of incomplete or inaccurate personal data
• Request deletion, destruction or anonymisation where the legal conditions are met
• Request that corrections or deletions be communicated to relevant recipients
• Withdraw consent
• Object to certain processing activities
• Request restriction of processing where applicable
• Request data portability where applicable
• Object to a result produced exclusively through automated processing
• Submit a complaint to a competent data protection authority
• Claim compensation where damage has resulted from unlawful processing and the law permits such a claim

These rights are not absolute.

We may need to retain or continue processing certain information to comply with healthcare, regulatory, tax, accounting, legal or professional obligations.

18. How to Exercise Your Rights

To submit a privacy request, contact:

Email: info@pataradent.com
Suggested email subject: Privacy Request

You should clearly describe:

• Your identity
• The information or processing activity concerned
• The right you wish to exercise
• Any information that may help us locate the relevant records

We may request reasonable information to verify your identity and protect personal data from unauthorised disclosure.

Requests will be assessed and answered in accordance with applicable legal procedures and time limits.

19. Automated Decision-Making

We do not use information collected through the website to make decisions based solely on automated processing that produce legal or similarly significant effects.

Preliminary assessments, treatment suitability decisions, diagnoses and final treatment plans are made by qualified dental professionals after appropriate clinical evaluation.

20. Children and Minors

Online treatment enquiries concerning a person under the age of 18 should be made by, or with the involvement of, a parent or legal guardian.

We do not knowingly ask minors to submit health information independently through the website.

Where personal data concerning a minor is processed, we may request evidence of parental responsibility, guardianship or authority where appropriate.

21. Marketing Communications

We may send promotional or marketing communications only where we have an appropriate legal basis and, where required, valid consent.

You may withdraw your consent or unsubscribe from marketing communications at any time.

Withdrawing from marketing communications will not prevent us from contacting you about:

• An existing enquiry
• An appointment
• Ongoing treatment
• Follow-up or aftercare
• Payment or administrative matters
• Legally required notices

We do not use health information for advertising personalisation.

22. Patient Testimonials and Clinical Images

We may publish patient testimonials, photographs, videos, radiographs or treatment examples only where an appropriate legal basis and the required patient permissions have been obtained.

Where such content is used:

• Identifying information will be removed or limited where appropriate
• The purpose and intended publication channels will be explained
• Separate consent may be requested
• Refusing promotional consent will not affect access to treatment
• Consent may be withdrawn for future use, subject to legal and practical limitations relating to material already lawfully published or distributed

Clinical images provided for assessment will not automatically be used for marketing or publication.

23. Third-Party Websites

Our website may contain links to external websites, social media platforms or communication services.

We are not responsible for the privacy practices, security or content of third-party websites and platforms.

You should review the privacy information provided by the relevant third party before submitting personal data or activating external content.

24. Complaints

Questions or concerns about the processing of personal data should first be sent to:

Patara Dent
Email: info@pataradent.com
Telephone and WhatsApp: +90 507 623 40 45
Address: Öğretmenevleri Mahallesi, 922. Sokak, No: 1, Daire: 11, Konyaaltı, Antalya, Türkiye

You may also have the right to submit a complaint to:

• The Personal Data Protection Authority in Türkiye
• The competent data protection supervisory authority in an EU or EEA country, where the GDPR applies
• The Information Commissioner’s Office in the United Kingdom, where the UK GDPR applies
• Another competent authority under applicable law

25. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Our website or services change
• New communication, analytics or technology providers are introduced
• Our processing activities change
• Legal or regulatory requirements change
• Security or operational procedures are updated

The latest version will be published on this page.

The “Last updated” date at the top of the policy indicates when the most recent revision was made.

26. Contact Us

For questions, requests or concerns relating to privacy or personal data, contact:

Batıdent Özel Ağız ve Diş Sağlığı Polikliniği
Operating as: Özel Pataradent Ağız ve Diş Sağlığı Polikliniği — Patara Dent
Email: info@pataradent.com
Telephone and WhatsApp: +90 507 623 40 45
Address: Öğretmenevleri Mahallesi, 922. Sokak, No: 1, Daire: 11, Konyaaltı, Antalya, Türkiye